INSIDE WIRE POLICY

INSIDE WIRE DEFINITION.

 Inside wire (IW) is that portion of the telephone wire which connects the telephone jack at the customer’s premises* to the telephone company’s equipment at the demarcation point. In virtually every case, the Table Top Telephone Company, Inc. (Table Top) uses a lockable Telephone Network Interface (TNI) as its demarcation point. To view multi-unit premise demarcation points, CLICK HERE.

RESPONSIBILITIES OF THE BUILDING OWNER.

IW is considered the property of the building owner?

If the building owner is a landlord (lessor), the building owner is responsible for installing at least one useable telephone jack per rental unit, for placing and maintaining the inside telephone wiring in good working order, for ensuring that the inside telephone wiring meets the applicable standards of the most recent National Electrical Code as adopted by the Electronic Industry Association, and for making any required repairs.

RESPONSIBILITIES OF TABLE TOP.

Table Top will be available to repair or install IW.

Table Top will work with the customer to determine whether a malfunction in a telephone line is located in the customer’s IW or in the telephone company’s network.

Table Top will inform the customer of their options once it is determined that the customer’s IW is at fault.

RESPONSIBILITIES OF THE CUSTOMER.

The customer is responsible for reporting malfunctions of the telephone line to Table Top Telephone.

The customer is requested to perform a simple isolation test of the IW at the TNI.

TROUBLE ISOLATION PROCEDURES.

The customer reports to Table Top that the telephone line is malfunctioning.

Table Top advises the customer to unplug the IW at the TNI and plug a phone known to be working into the SNI (equipment needs to be a phone with attached telephone cable and does not require AC power to work.)

1. If the phone doesn’t work in the TNI, the trouble is assumed to be in the telephone company’s network, and Table Top will arrange for repair as soon as practicable.

2. If the phone works at the TNI, the trouble is in the customer’s IW. In this case the customer has 4 options:

     I. The customer can leave the IW unrepaired. In this case the IW must remain unplugged from the TNI.

     II. The customer can perform the IW repair.

     III. The customer can arrange for any vendor to repair the IW.

     IV. The customer can arrange for Table Top to repair the IW in accordance with the IW offering described below.

The customer is also advised that if they decline to perform the test at the TNI, the phone company will perform the test. If the trouble turns out to be the customer’s IW, however, the customer will be charged for an on-site test.

If the customer is a residential tenant (lessee) and the trouble is in the IW, the residential landlord (lessor) is responsible for the installation of and maintenance of one useable jack and its associated inside wire.

TABLE TOP COMPANY IW SERVICES OFFERED.

 Table Top offers IW installation and repair on a time-and-materials basis, and materials will be charged at the prevailing retail rate. CLICK HERE to see the time rates.

OTHER VENDORS ALSO OFFER IW SERVICES.

 Other vendors also offer IW services in Table Top’s service area. Please consult the classified ads in your local newspaper or on the internet.