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Table Top Internet Open Internet Policy Disclosure

Updated: 5-31-2012

GENERAL

Table Top does not engage in any traffic shaping or filtering that would restrict the transmission of lawful network traffic. Lawful content, ports, applications, services, or non-harmful devices are not blocked from the Table Top Internet network subject to the Table Top  Internet Acceptable Use Policy.

ACCEPTABLE USE POLICY

http://www.tabletoptelephone.com/terms_acceptable_use.html

PERFORMANCE

Table Top Internet offers several broadband Internet access products utilizing DSL technologies. Service details may be viewed at the following link,

http://www.tabletoptelephone.com/internet_access.html

Published broadband speeds represent sync rates between our serving equipment and the Internet Gateway. Generally, Table Top broadband products are capable of supporting real time applications such as VoIP and video streaming. Specific detail regarding performance can be found at the following non-affiliated Speed Test link,


http://www.speedtest.net/

Internet congestion and latency experienced beyond the Table Top Internet network is outside the control of the provider. All concerns with broadband data rates should be reported to Table Top Internet by by calling 520-387-5676 or 1-800-560-8101.

NETWORK MANAGEMENT

Table Top Internet monitors and manages the shared network bandwidth to provide users with broadband experiences consistent with the products they have purchased. At times network congestion may occur and when it does packets can be dropped or delayed which may result in service degradation. Because the network is shared by all users Table Top Internet reserves the right to implement traffic management policy during periods of peak demand. Table Top Internet does take measures to protect its network. Generally, Table Top Internet does not interfere with the use of specific protocols or ports. In the interest of network security Table Top Internet does block all incoming DNS queries through Port 50 not destined for the Table Top Internet DNS Servers. Customers who wish to utilize Port 50 can contact Table Top Internet at 520.387.7676 to request access. Additionally, all inbound and outbound Table Top Internet email traffic is filtered through our email server virus protection. This virus protection cannot be removed. Each customer email account is provisioned with a SPAM filter which the user can control through an administration portal.

DEVICE ATTACHMENT

There are no restrictions on the lawful devices a customer may connect to the Table Top Internet network. If a customer chooses to use their own Internet Gateway it must be compliant with any transmission protocol currently in use in the network. The customer is strongly advised to contact Table Top Internet to determine which protocol is in use at your service location. Table Top Internet assumes no responsibility for the network compatibility, performance or technical support of customer provided equipment not purchased or rented from Table Top Internet.

COMMERCIAL TERMS

You can view current broadband Internet access pricing information at the following link,

http://www.tabletoptelephone.com.com/internet_access.html

Or you can contact our Customer Service Office at 520.387.7676 or 1.800.560.8101 Monday through Friday 7:00 a.m. to 5:30 p.m. or send an email to customersvc@tabletoptelephone.com. For additional information regarding broadband services you can view current Terms and Conditions and our Privacy Policy at the following link,

http://www.tabletoptelephone.com/termsofusedirectory.html

 
 
 

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