Broadband / DSL FAQs

What is included in my broadband access subscription?

Web Mail, email spam filter, up to 15 email addresses, plus 7X24 technical support in the USA.

What connection features are included with my new Ponderosa Internet Gateway (modem)?

■ Ponderosa service access port
■ Wi-Fi access for up to 16 wireless devices
■ 4 Ethernet ports for wired devices

What is the POP3 Email Server Address?

POP3 email settings are for incoming & outgoing mail servers.

What is DSL?

DSL or Digital Subscriber Loop is a data transport service available from Ponderosa to provide real broadband Internet access.

Is DSL available in my area?

Ponderosa DSL is available today to 95% of the Ponderosa Telephone (559) service area. Call the Ponderosa Customer Care Center to find out if your location qualifies.

What are the benefits of DSL?

The most obvious benefit is the increase in speeds which will enhance your Internet experience. The connection is always on so there is no login time: if your computer is on you are connected to the Internet and e-mail. DSL is accessed through your dial tone phone service, which will be available to you even while you are on the Internet, so you don’t need a second telephone line to keep your phone line available. You can even network multiple Internet users on a single telephone connection. 

Which local Internet providers offer DSL Internet access in the Ponderosa Service area?

Ponderosa Internet is the only DSL provider in this area today. 

What will I need to use DSL high-speed Internet service?

■ Hardware: PC, Internet Gateway, USB port, NIC card or wireless card
■ Software: Windows 95 or better operating system
■ Ponderosa dial-tone, and DSL Internet Access subscriptions.

What Is Ponderosa One?

Ponderosa One is a one-jack data-only conversion service that will ensure you get the maximum possible Internet speed from our broadband network to your Internet Gateway. Call us for details.

If I wish to change to a different bandwidth rate is there a charge?

No. There is no administration charge to change your bandwidth from one DSL service to another.